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Safe Payments
We offer a secure online payment system, that is quick and reliable.
FAQ's
15 business days
Our logistics team is working round the clock to serve you better.
Our logistics team is working round the clock to serve you better.
If you are registered on our website www.myamall.com, simply click on Account> My Order to see your order status, and other key steps in the process.
If you have questions prior to shipment, contact our Careline on +86 400 082 6630, 09151888811, 09151888822. One of our representatives will be happy to assist.
If you have questions prior to shipment, contact our Careline on +86 400 082 6630, 09151888811, 09151888822. One of our representatives will be happy to assist.
It is possible to cancel within 30 minutes from the time the order was placed. After that, we are unable to cancel your order once it has been processed and/or shipped. If you are registered on our website www.myamall.com, simply visit your "My Order" page and select "Cancel" on the order you wish to cancel. You can also contact us on our careline and one of our representatives will be happy to assist you.
For other shipping methods (DHL, UPS, FedEx, EMS) we are unable to modify items, payment methods, or shipping methods after an order has been placed.
We want to avoid the following situations:
1. "I do not want the item anymore" - The buyer should make sure he or she wants to buy the items before submitting an order, not after.
2. "It's cheaper to buy from others" - The buyer should be sure that he or she is ready to pay the asking prices before submitting an order.
Please note: Not all items are available for cancellation and charges may apply for cancelations.
For more information, visit our [Terms and Conditions] page
For other shipping methods (DHL, UPS, FedEx, EMS) we are unable to modify items, payment methods, or shipping methods after an order has been placed.
We want to avoid the following situations:
1. "I do not want the item anymore" - The buyer should make sure he or she wants to buy the items before submitting an order, not after.
2. "It's cheaper to buy from others" - The buyer should be sure that he or she is ready to pay the asking prices before submitting an order.
Please note: Not all items are available for cancellation and charges may apply for cancelations.
For more information, visit our [Terms and Conditions] page
Yes, the client is completely responsible for the charges incurred during return shipping.
Please Note: MyAmall reserves the right to decline damaged goods sent to us during return shipping and shall take no responsibility for damaged goods during return shipping.
Kindly contact your shipping company for their insurance policies.
Please Note: MyAmall reserves the right to decline damaged goods sent to us during return shipping and shall take no responsibility for damaged goods during return shipping.
Kindly contact your shipping company for their insurance policies.
At www.myamall.com, we accept Visa, MasterCard, Visa QR Scan, and transfers via all Nigerian banks.
Other payment methods will be available shortly.
Other payment methods will be available shortly.
No, we do not make price adjustments/discount purchases.
At www.myamall.com, we believe in our price system, so you can be sure you are getting real savings on great deals every day. However, on special days, we offer discounts on some products.
At www.myamall.com, we believe in our price system, so you can be sure you are getting real savings on great deals every day. However, on special days, we offer discounts on some products.
At present, we only deliver to Abuja, Kano, Kaduna, and Lagos, Nigeria.
If you are outside these regions, one of our representatives will be glad to send your package from any of these regions to any location of your choice within Nigeria on your behalf and at your own expense.
If you are outside these regions, one of our representatives will be glad to send your package from any of these regions to any location of your choice within Nigeria on your behalf and at your own expense.
Creating an account makes the shopping and checkout processes easier and faster. It gives more access to features and makes browsing experience better. Once you sign up, you will get instant access to shop, you will earn 1,000 naira coupon instantly, you will enjoy 100naira daily coupons, you can earn MyAcoins daily which can be used to get discounts when checking out, you can also reserve items in your cart, and you will be the first to know about new arrivals, great deals, promos and so much more!
Go to your “Account"
Click on "Change Password"
Enter both your current and new passwords, confirm, and click "Save Changes"
Click on "Change Password"
Enter both your current and new passwords, confirm, and click "Save Changes"
Not to worry. Just follow these steps:
Click "Sign In" at the top of the page
Select "Forgot Password"
Enter your email address, and you'll be sent a link to reset your password
Click "Sign In" at the top of the page
Select "Forgot Password"
Enter your email address, and you'll be sent a link to reset your password
Click Account>Address>Edit Address. To update your shipping address, billing address, or payment method.
Yes! And here is how:
Go to your "Account"
Click on the "Addresses" tab
Select "Add Shipping Address" and enter the new address.
Please note: This will not affect orders that have already been placed.
Found defaults with your purchase? We will gladly take eligible items back within 2 days from the delivery acknowledgment date. Just be sure you have not worn or altered the item and the price tag must also be attached to the item, and you will need to present the electronic receipt or invoice.
Once you return an item, it will be available for immediate repurchase. Items must be returned by mail (DHL, UPS, FedEx, EMS) to our head office at MyAmall No.2, Lane 95, Jianghai South Road, Nanqiao Town, Fengxian District, Shanghai China for handling. Visit our terms and conditions " Returns & Refund " page for more details.
Please note, the processing time is 5 business days. We reserve the right to refuse or limit quantities to anyone we believe may not be fair. Our return philosophy is to be fair and reasonable with our customers, and we hope that our customers are fair and reasonable with us as well. In rare instances, we feel a customer isn't being fair with us, either by regularly abusing our approach to return or by having an unusually high rate of returns. These situations may ultimately end with the decision that we can no longer serve those customers.
Once you return an item, it will be available for immediate repurchase. Items must be returned by mail (DHL, UPS, FedEx, EMS) to our head office at MyAmall No.2, Lane 95, Jianghai South Road, Nanqiao Town, Fengxian District, Shanghai China for handling. Visit our terms and conditions " Returns & Refund " page for more details.
Please note, the processing time is 5 business days. We reserve the right to refuse or limit quantities to anyone we believe may not be fair. Our return philosophy is to be fair and reasonable with our customers, and we hope that our customers are fair and reasonable with us as well. In rare instances, we feel a customer isn't being fair with us, either by regularly abusing our approach to return or by having an unusually high rate of returns. These situations may ultimately end with the decision that we can no longer serve those customers.
When a customer purchases multiple items, we use multiple processing channels to fulfill the order, and because of this, some items may be shipped separately.
Worry not, the items are on their way
Worry not, the items are on their way
Yes, you can Here is how: scroll down to the bottom of the webpage > my account > sell on MyAmall. Fill out the required information and you are good to go.
Yes, you can. Here is how: Scroll to the bottom of the page > quicklinks> contact us. Fill the contact us form and submit it. A Customer Expert will attend to you within 24 hours. Note, Charges may apply.